Returns Policy

We really hope you are happy with the prints you buy from the Public Domain Image Archive but for the instances when questions regarding the return, refund, or replacement of an item become relevant we have made this page outlining our policy.

Changing your mind

Due to our prints being custom made (specifically for the image, size, and frame colour you have chosen) they are classed as bespoke goods and we cannot accept cancellation or returns if you change your mind. All these orders are final as soon as they are placed, and for these orders we can only accept refunds and replacements in the case of incorrect, damaged or non-delivered goods (see below).

Incorrect, damaged, or non-delivered goods

We really hope you are impressed with the quality of what you purchase from us, and great care is taken to get your order to you safely. However, we are aware that very occasionally mistakes, damage during delivery, and lost parcels do occur. In the case of incorrect or damaged items, please send to us via email a photo of the goods in question and the packaging within 4 days of receipt of the goods. In the case of non-delivery please email us and we can do our best to track the package down. (While our delivery estimates are not guaranteed, do be assured that we will always refund or replace if the package is deemed lost.) In all cases, please email [email protected] and include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund.

In cases of a refund you will be compensated the full cost of the item including the cost of delivery. We will usually refund any money received from you using the same method originally used to pay for your purchase.

Claims of non-delivery must be made within 28-days of despatch.

A note on possible discrepancies and print quality

You should be aware that the colours and appearance of products (including images, mounts, and frames) may vary slightly from the way they appear on the screen. Also print and frame sizes can vary slightly between production batches. For this reason, if buying unframed prints, we strongly recommend that you wait to receive your print before committing to third-party frames.

The prints we sell are based on quality digital reproductions of historical images. Accordingly, our prints may faithfully reproduce any blemishes, marks, stains, damage, inconsistencies of colour, and other similar alterations that may be present in either the original artwork or that may have occurred in the process of rendering the original artwork into a digital form. We think such marks, etc, give the pieces character and authenticity but we understand they are not for everyone so please be sure to inspect the photography of the image we provide to make sure you know what you will be getting!